Employee Assistance Program (EAP)

Employee Assistance Program (EAP): Your Gateway to Comprehensive Well-being

We recognize that employee well-being extends beyond the workplace. That’s why we offer our Employee Assistance Program (EAP) – a comprehensive resource designed to support you in various facets of life. The EAP is a confidential and invaluable benefit aimed at enhancing your physical, mental, and financial health. Understanding the importance of a holistic approach to well-being, we’ve integrated the EAP seamlessly into our offerings to provide you with expert guidance and support whenever you need it.

Confidentiality is Our Priority

All interactions with the EAP are voluntary and strictly confidential. Your well-being is of utmost importance, and our commitment to privacy ensures a safe space for open and honest discussions. If, during your counseling sessions, you and your counselor determine that additional assistance is required, rest assured that you’ll be seamlessly referred to the most appropriate and affordable resources available. While you may be responsible for the cost of referrals, it’s essential to note that these costs are often covered under your Medical plan.

EAP Services Include:

Five (5) face-to-face visits per issue per year
Stress Management: Navigate and manage stress effectively.
Marital or Family Issues: Seek guidance and support for relationship challenges.
Anxiety and Depression: Receive assistance in coping with emotional well-being.
Substance Abuse: Access resources for alcohol and/or drug-related concerns.
Child Care Support: Identify schools, day care options, tutors, and more.
Financial Guidance: Get help with financial concerns and planning.
Aging Parents: Address challenges related to elderly family members.
Pet Care: Explore resources for the well-being of your furry companions.
Maintenance and Repair Services: Find assistance in home-related needs.
Community Volunteer Opportunities: Discover meaningful ways to give back.

SUSE Assist Employee Wellbeing Solutions Program

The SUSE Assist Employee Wellbeing Solutions program is live! All permanent SUSE or RGS employees and members of their household have free access to the wide range of offered services, designed to enhance your overall wellbeing–including confidential counseling. The program is provided in partnership with Workplace Options (WPO), the world’s largest independent provider of employee support solutions. WPO has delivered professional support and wellbeing services to over 65 million global employees, across 100,000 organizations for nearly 40 years.

Don’t assume counseling is only beneficial when you know your wellbeing is suffering. Through SUSE Assist, you can also access career and life coaching with professionally trained specialist coaches. Please spend some time looking at the website to find resources of benefit to you and your family’s wellbeing. All employees and members of their household can access a course of six one-hour counseling sessions, on five different support issues per year.

Getting Started

Go to global.resourcesforyourlife.com/, enter ‘SUSE’ as the company code, and select your preferred language.

On the homepage, hit ‘Contacting your Employee Wellbeing Solutions Program’ (top left-hand corner) to view all access methods, including local free phone numbers, email, text and the iConnectYou (iCY) smartphone app country access codes (you will need your code to register for the app).

Access to confidential coaching and counseling services in your own language, 24/7, 365 days a year, via phone, video call or face to face (face to face currently suspended).

Call 1-888-851-7032 or 1-919-706-4551

Download the iConnectYou app:

Download the iConnectYou app to your smartphone.
When prompted enter the US Country Code: 159567
Sign up with your SUSE or RGS email address, selecting your country and your preferred contact number.

Program Snapshot

AWARE Program: A research-based personalized six-week mindfulness program to help you master mindfulness techniques, and manage personal or work-related stress.
Access to work-life services to help you find local, vetted providers for anything you need.
SUSE Assist website resources for tailored and current news, views and self-help resources and articles in your own language.
Live and recorded webinars and events to aid your wellbeing.
Access to the iConnectYou (iCY) app to get in touch and stay in touch on the go.

To find out more bookmark the SUSE Assist Employee Wellbeing Solutions intranet site, and join the One SUSE space for updates on news and events. If you need help with the service, please contact your local HR Operations Team at HR-AMS@suse.com.